MomUnity Helpers FAQ & Guidelines
A friendly guide to how MomUnity Helpers works today, for Hiring Moms and MomHelpers alike.
How it works right now
- MomHelpers create profiles and propose their services, availability, and rates.
- Hiring Moms can send requests and talk with MomHelpers through messages.
- A submitted request is not a confirmed booking.
- Membership billing is not open yet. Live billing will remain off until the complete subscription flow is tested.
- Initial membership payments and renewals are nonrefundable, and routine prorated refunds are not offered. Exceptions apply when a refund is required by law or MomUnity must correct a duplicate or erroneous charge. This policy does not waive statutory rights or payment-dispute rights.
- Hiring Moms pay MomHelpers directly; MomUnity does not process job payments.
Cancellations and service concerns
These are expectations for agreements between members, not refunds issued by MomUnity.
| Situation | What to agree on |
|---|---|
| Hiring Mom cancels at least 24 hours ahead | Notify the MomHelper promptly. Any direct payment or refund follows the written agreement between them. |
| Hiring Mom cancels within 24 hours | Follow the late-cancellation terms agreed to before the job. |
| MomHelper cancels or does not arrive | Return any direct advance payment owed under the agreement. Repeated incidents may be reported. |
| Hiring Mom is absent or cannot provide access | Follow the no-access terms agreed in advance and document the incident in messages. |
| Incomplete work, early departure, or complaint | Communicate in writing, pause further direct payment if possible, and report safety or conduct concerns. |
Guidelines
1. Services
MomHelpers can offer light tidying, laundry, organizing, meal preparation, kitchen resets, and preparing the home for a new baby.
Childcare is coming soon. Medical or personal care, medication administration, hazardous work, heavy labor, illegal activity, and services requiring a professional license the MomHelper does not hold are prohibited.
2. MomUnity's role
MomUnity provides profiles, introductions, messaging, reporting tools, and access to the Helpers community. MomUnity does not employ, supervise, or direct MomHelpers' work.
Hiring Moms and MomHelpers agree directly on the work, price, schedule, payment method, cancellation terms, and household expectations before work begins.
3. Choosing a MomHelper
Hiring Moms interview MomHelpers, check references, talk through their needs, and decide whether a MomHelper is a good fit.
MomUnity has not conducted background checks. When we approve a profile, it means the profile can appear in the directory. It is not a screening or a safety guarantee.
4. Participation and conduct
MomHelpers must be at least 18 years old.
Keep profiles honest, describe services clearly, communicate respectfully, and agree on the tasks before any work begins.
Harassment, discrimination, scams, and misleading claims are not allowed.
5. Privacy
Please don't post home addresses, children's identifying information, or other sensitive personal details publicly.
Share what's needed privately, and only with the MomHelper you've chosen.
6. Reporting concerns and account action
On any MomHelper profile, signed-in members can choose "Report this profile." You can also report a member from their profile or a message thread, or reach us through the Contact page.
Our team reviews reports. MomUnity may unpublish a profile, restrict activity, suspend an account, or remove an account when conduct breaks these guidelines or puts members at risk.
In an emergency, call 911.
Frequently asked questions
What is MomUnity Helpers?
MomUnity Helpers connects Hiring Moms requesting paid household help with MomHelpers providing it in Columbus, Ohio, and surrounding communities.
How is it different from free Community Help?
MomUnity Helpers is for paid household services. Community Help is always free: neighbors share supplies, donations, and volunteer support.
What services can I request?
Light tidying, laundry, organizing, meal preparation, kitchen resets, and preparing the home for a new baby.
Can I request childcare?
Not yet. Childcare is coming soon.
How do I become a MomHelper?
Sign in and create your MomHelper profile, then send it for review. Our team approves profiles before they appear in the directory.
Can MomHelpers choose their services, availability, and rates?
Yes. MomHelpers propose their own services, availability, and rates on their profile.
Are MomHelpers background-checked?
No. MomUnity has not conducted background checks, and approval of a profile is not a screening.
Who interviews MomHelpers and checks references?
Hiring Moms do. Before hiring, interview the MomHelper, check references, and decide whether they're a good fit for your home.
Does submitting a request confirm a booking?
No. A request lets the MomHelper know what you need. You'll talk through details together, and nothing is booked automatically.
What does a Hiring Mom membership include?
Both membership prices provide the same access to send household help requests and Helpers-related messages. Approved MomHelper profiles remain browsable. The first 50 successfully paid Hiring Mom subscriptions receive the $5/month Founding Membership rate while continuously subscribed. After those 50 are claimed, new memberships are $12.99/month. Both memberships provide the same MomUnity Helpers access.
Does the membership renew automatically?
Membership renews automatically each month. You can cancel easily at any time, and access continues through the end of the paid billing period.
Are Hiring Mom membership payments refundable?
Initial membership payments and renewals are nonrefundable, and routine prorated refunds are not offered. Exceptions apply when a refund is required by law or MomUnity must correct a duplicate or erroneous charge. This policy does not waive statutory rights or payment-dispute rights.
What will I see before subscribing?
Before payment, you will see your membership price, monthly automatic renewal, how to cancel, and the nonrefundable policy. You must accept these terms before subscribing, and MomUnity will record that acceptance and provide confirmation. Membership billing is not open yet. Live billing will remain off until the complete subscription flow is tested.
Do MomHelpers pay a membership fee?
No. MomHelpers do not pay a membership fee to create a profile or receive and respond to requests.
Who is a MomHelper or Hiring Mom?
A MomHelper provides paid household help. A Hiring Mom requests and pays for household help.
How does a Hiring Mom pay a MomHelper?
Hiring Moms and MomHelpers agree on the work, price, schedule, payment method, cancellation terms, and household expectations. Hiring Moms pay MomHelpers directly. MomUnity does not process job payments.
Does payment identity verification mean a MomHelper was background-checked?
No. Any identity or payment verification used for membership billing helps prevent payment fraud. It is not a criminal background check, reference check, or safety screening.
What if a job is cancelled or there is a service complaint?
Hiring Moms and MomHelpers should agree in writing on cancellation, no-show, access, and refund terms before work begins. MomUnity can review conduct reports but cannot reverse a payment made directly between members.
How do I report a concern?
Use "Report this profile" on a MomHelper's profile, report a member from their profile or messages, or reach us on the Contact page. For emergencies, call 911.